Billing & Payment Information
It is the customer’s responsibility to assure that payments are received in a timely manner. Customers may choose from one of the options listed below. Please contact the Customer Service Department if you have any questions at (909) 595-7554 or cservice@walnutvalleywater.gov.
Bills for service are due and payable upon presentation and become past due twenty (20) days from the date of the bill. Partial payments are not authorized unless prior approval has been received from the District.
Ways to Pay
My Account – Online Portal
Register for a “My Account” customer portal account to manage all monthly payments, AutoPay, and paperless billing.
AutoPay Signup
Customers can now pay water bills automatically by authorizing WVWD to deduct the payment directly from their selected payment on a pre-selected date following receipt of their monthly bill statement.
To participate in AutoPay, log into the “My Account” portal and select “sign up” for AutoPay on your dashboard.
If you do not have a “My Account” with WVWD, register today!
One-Time Bill Payment
You can make an online one-time bill payment without accessing “My Account” by using your MasterCard, Visa, Discover, debit card, or bank account. This service is FREE.
Pay By Phone
You can also pay by simply dialing toll free 1(888) 736-2813 to call a secure automated telephone payment system.
PAY IN PERSON
Customers may pay their bill in person at the District office during normal working hours or, after hours by depositing the payment in the water bill payment drop box located in front of the District office.
MAIL Payment
Customers may mail their payment to the District lockbox.
District Lockbox
P.O. Box 7152 Pasadena, California 91109-7152