Generally, customer accounts are on a monthly billing cycle. The current bill balance is considered past due if not paid within twenty days from the date of invoice.
Delinquent Bill Notification Process and Service Shut-Off
An overdue notice is mailed and a late penalty is charged on accounts maintaining balances over twenty days. An account with a past due balance is subject to disconnection after thirty-five days. Once the disconnection notice is delivered and/or service is disconnected for nonpayment, the water service account is subject to processing fees and a security deposit.
If your service is disconnected for non-payment, the District must receive the past due amount and the delinquent service charges before restoring service. In addition, a security deposit may be required. Payments to restore service must be made at the District office during normal working hours.